Technical Support

Technical Support FAQ's

Downloading
When downloading the results of a candidate who completed the questionnaire online, clicking the “Download Tests” button more than once. If this happens, the candidate(s) may not appear to allow them to be imported, and resulting in getting the “cnt=0” message. Here are the steps to manually import them into the database:

1. Remove extraneous files that have no data
   a. Double click on My Computer.
   b. Double click on the C drive.
   c. Double click on the Rose3 folder.
   d. Double click on the Import folder.
   e. Click View —› Details
   f. Click on the “Modified” column heading until it sorts the files with the latest dates at the top.
   g. Delete files that show 0 KB in the size column.
2. Locate the file with the candidate you want to import
   a. The filenames are constructed by the word “download” followed by a date stamp, and then a time stamp.
   b. Locate the file that has the date and time stamp closest to when you tried to do the download.
   c. Double click the file.
   d. You may get a message asking you to choose an application to open the file with. Choose “Notepad” and check the checkbox that allows you to always open those files with Notepad.
   e. When the file opens, you can see the candidate name.
   f. Once you locate the file that contains the candidate, write down the filename.
3. Import the file
   a. Start or return to the Rose PsychScore main screen.
   b. Click on Tools —› Import Test Data
   c. Click on “Select Import File”
   d. Locate the file from step 2f and then open it.
   e. You will now be able to see the candidate.
   f. Select the candidate by clicking in the checkbox next to their name so a red check mark appears.
   g. Select the batch that they are supposed to go into.
   h. Click on the “Import” button.
   i. The red check mark will disappear once the import is finished.
   j. Click on the “Done” button.

You are now ready to score the candidate and print reports like you normally would.

Batching
Batching allows you to organize your data in a way that suits your purposes. It also allows for easy exporting of the data to be used in creating customized contrast groups.

If your candidates will be from just one ‘group’ such as experienced sales people, or managers, then creating batches with month-year names may work best for you.

If you have different groups of people, then creating batches such as “Inexperienced Sales” and “Insurance Sales” will make it easier for you to organize your data. You could also organize them as “Inexperienced Sales Feb-03” which allows you to group your data by date and specific group type.

Exporting Prescription Data
You can export your data for prescriptions. Here are the steps:

1. From the menu toolbar on the ROSE PsychScore® Main Screen, select "Tools," then click on "Export Rx Scores." The Export Rx Scores window opens.
2. Click on a batch name to turn its icon into a file folder. Click to open the folder and display a list of test records in this batch.
3. To select an individual test record to export, click on the checkbox next to the candidate name. A checkmark appears in the box to let you know it has been selected successfully.
   - OR -
   Click on "Select This Batch" to select every test record in the batch. (You may also unselect test records by clicking them individually or clicking "Unselect This Batch.")
   NOTE: You must first open a batch (i.e., the list of individual test records is displayed) and highlight the batch name (by clicking on it) before you can use the "Select This Batch" option.
4. Enter a file name in the File Name window. The name must include a .txt extension.
5. From the Template drop-down list, select the SPQ Rx template to format the data in the export file.
6. Click on "Export" to export the data, or "Exit" to exit without exporting.
7. Repeat Steps 2-6 to create additional export files, or click "Exit" if you have no other data to export.

Firewalls
If you are behind a firewall, you will need to modify a setting in the Options screen. Here’s how:

1. From the Main Screen, click on the “Options” button.
2. The entry for Connection should say “internet”. Delete that entry and replace it with: ts,64.217.203.129,80,1
3. Click on the “OK” button.

Proxy Servers
If you are also behind a proxy server, you will need to edit the Rose3.properties file. You will also need to get the following information from your IT department:

• Proxy server name
• Proxy server port
• Proxy username
• Proxy password

Then using the information above, add the following lines to the file "Rose3.properties" in the Rose3 folder (use Notepad to open and edit the file) after the "# configuration file" line:

proxyname=
proxyport=
proxyusername=
proxypassword=

Save the file, and then start the Rose3 PsychScore application for the first time.